Hermes Link Privacy Policy

What Hermes Link Processes

Hermes Link processes the information needed to create and operate a live translated conversation:

• Conversation text and translations exchanged during the live session.
• Basic connection information needed to route the session through the Hermes Link relay.
• Business account, QR code, and team-seat information when a business uses Hermes Link.

Relay Conversations

Unlike nearby Hermes Translate conversations, Hermes Link conversations use a secure relay so customers can join from a browser without installing the app. The relay is used to deliver the conversation between participants and provide translation features.

Hermes Link is not an advertising network and does not sell conversation data.

Conversation History

Hermes Link stores hosted conversation history with the business account so authorized staff can review past sessions for service, training, or operational follow-up. History may include conversation text, translations, language information, and session timestamps.

Hermes Link does not currently provide business-controlled retention settings. Conversation history is retained as part of the service along with data needed to operate and secure it.

Business Inquiries and Demo Requests

If you request a demo, join the Team interest list, or submit an Enterprise inquiry, we collect the details you provide, such as your name, work email address, business name, industry, team size, and request type. We use that information only to respond to your request and contact you about Hermes Link.

Customer Choices

Customers can choose whether to join a Hermes Link conversation from a QR code or link. Businesses using Hermes Link should provide any additional notices required for their industry, region, or internal policies.